Frequently Asked Questions

Covid-19 Questions & Answers by NJPNI

Click on the questions below to reveal the answer.

1) Are appointments available with a pediatric neurosurgeon or nurse practitioner during COVID-19?

Absolutely. At this time we are offering telehealth consultations for both existing and new patients to minimize the risk to our patients and staff. Our office is open Monday – Friday 8am-4pm. We will work with you to ensure you have the best virtual platform available to speak to our team!

2) What is a telehealth visit?

Telehealth or Telemedicine is the use of electronic communication and software to provide clinical services to patients without an in-person visit. At NJPNI we are using medEchat.com, a secure telehealth platform, to speak and evaluate our patients. It is compatible with most electronics. All you need is web-cam and microphone!

3) Can I use my cellphone for the telehealth visit?

Yes! With medEchat.com patients can use their cellphone as long as it has a camera/microphone so we can see you and your child. Laptops, iPad or other types of electronics with a camera, microphone and connection to the internet will work well too.

4) Will someone walk me through how to log on to medEchat.com for the telehealth visit?

Our front desk team will call you 15 minutes prior to your scheduled appointment to walk you through the steps on how to log into medEchat.com. Once they see you in the virtual waiting room they will alert the provider who will begin the video conference.

5) Will my insurance company cover a telehealth visit for my child?

A telehealth visit is very similar to an in-office visit and in most cases the patient will be responsible for a co-payment. Our billing team is here to speak to you and answer any questions you may have about your insurance and what will be owed at the time of visit.

6) Are you scheduling new patient appointments during COVID-19?

Yes. We are scheduling new patient and existing patient appointments. We ask that at the time of scheduling an appointment you assist us in obtaining medical records from your pediatrician or any specialist, as some offices may be closed.

7) What precautions are you taking in the office to protect patients and staff during COVID-19?

All of our staff have been instructed to follow additional daily disinfectant protocols put in place. The entire office receives a deep cleaning nightly by a professional cleaning service. Each exam room also receives a deep cleaning at the end of each visit. Our patient and staff safety is our highest priority.

8) Are you offering testing for COVID-19?

We do not offer testing for you or your child for COVID-19. If you have any flu-like symptoms please call your primary care physician or your child’s pediatrician to receive further instructions.

9) If I am not feeling well but my child has no symptoms, can I still bring them into the office for an appointment?

We are doing our best to reduce any risk or exposure to all of our patients and staff. At this time most of our patient appointments are via Telehealth. If you have been asked by one of our providers to come into the office and you, your child or a family member are experiencing any flu-like symptoms, we ask that you please call us prior to your scheduled appointment.

10) Do you have any suggestions of activities I can do with my child while we are staying home?

We know this is an unusual time for parents and children. We have added some fun brain teasers as well as other resources to our website for all of our parents to utilize! Please find those resources here.

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Caring for your child's well-being is our number one priority. 
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NOTICE: This website is for informational purposes only and is not intended as medical advice or as a substitute for a patient/physician relationship.

NJPNI is committed to creating a culturally diverse, inclusive and collaborative community for patients and their families, employees and associates where each person is celebrated and has a sense of equal belonging. See our DEI Statement Page for more information.

NJPNI does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, or national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits of any of its programs and activities or in employment therein. This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Regulations of the U.S. Department of Health and Human Services issued pursuant to the Acts, Title 45 Code of Federal Regulations part 80, 84, and 91.

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