NJPNI FAQ During COVID-19 – Questions & Answers

 

Click on the questions below to reveal the answer.

 

1) Are appointments available with a pediatric neurosurgeon or nurse practitioner during COVID-19?

       a. Absolutely. At this time we are offering telehealth consultations for both existing and new patients to minimize the risk to our patients and staff. Our office is open Monday – Friday 8am-4pm. We will work with you to ensure you have the best virtual platform available to speak to our team!

 

2) What is a telehealth visit?

       a. Telehealth or Telemedicine is the use of electronic communication and software to provide clinical services to patients without an in-person visit. At NJPNI we are using doxy.me, a secure telehealth platform, to speak and evaluate our patients. It is compatible with most electronics. All you need is web-cam and microphone!

 

3) Can I use my cellphone for the telehealth visit?

       a. Yes! With doxy.me patients can use their cellphone as long as it has a camera/microphone so we can see you and your child. Laptops, iPad or other types of electronics with a camera, microphone and connection to the internet will work well too.

 

4) Will someone walk me through how to log on to doxy.me for the telehealth visit?

       a. Our front desk team will call you 15 minutes prior to your scheduled appointment to walk you through the steps on how to log into doxy.me. Once they see you in the virtual waiting room they will alert the provider who will begin the video conference.

 

5) Will my insurance company cover a telehealth visit for my child?

       a. A telehealth visit is very similar to an in-office visit and in most cases the patient will be responsible for a co-payment. Our billing team is here to speak to you and answer any questions you may have about your insurance and what will be owed at the time of visit.

 

6) Are you scheduling new patient appointments during COVID-19?

       a. Yes. We are scheduling new patient and existing patient appointments. We ask that at the time of scheduling an appointment you assist us in obtaining medical records from your pediatrician or any specialist, as some offices may be closed.

 

7) What precautions are you taking in the office to protect patients and staff during COVID-19?

       a. All of our staff have been instructed to wear a mask around the office and follow additional daily disinfectant protocols put in place. The entire office receives a deep cleaning nightly by a professional cleaning service. If a patient is asked to come into the office by one of our providers, we ask that you wear a mask and only have one healthy parent with the child, no siblings please. Our staff will greet you and bring you and your child back to the exam room, where the staff will dress in a gown and gloves before beginning the examination. Each exam room receives a deep cleaning at the end of each visit. Our patient and staff safety is our highest priority.

 

8) Are you offering testing for COVID-19?

       a. We do not offer testing for you or your child for COVID-19. If you have any flu-like symptoms please call your primary care physician or your child’s pediatrician to receive further instructions.

 

9) If I am not feeling well but my child has no symptoms, can I still bring them into the office for an appointment?

       a. We are doing our best to reduce any risk or exposure to all of our patients and staff. At this time most of our patient appointments are via Telehealth. If you have been asked by one of our providers to come into the office and you, your child or a family member are experiencing any flu-like symptoms, we ask that you please call us prior to your scheduled appointment.

 

10) Do you have any suggestions of activities I can do with my child while we are staying home?

         a. We know this is an unusual time for parents and children. We have added some fun brain teasers as well as other resources to our website for all of our parents to utilize! Please find those resources here.